![]() ![]() Note: if your terminal has a power button, use it to turn the machine off and on again instead of following the above steps. If it doesn't, press the green 'enter' button until the terminal powers on. The terminal should automatically restart. Hold down the yellow 'clear' button and the 'punctuation mark' button at the same time until the screen goes blue or black. Soft reboot your terminal following the steps below: Then and reconnect them making sure the connections are firm. Unplug any wires from the plug socket, router, or phoneline port. Then reconnect them making sure the connections are firm. Unplug all the cables from the terminal or charging base. If you have trouble with your terminal's internet connection, please follow the steps below: Once off, hold the enter button until the terminal powers onĬontact us and we’ll put you in touch with the terminal manufacturer.Ĭheck that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed.Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off.Terminal won’t connect to process a payment Check internet or phone line is working.Check all cables are firmly connected or battery pack is firmly in place.Unplug power, wait for ten seconds and then reconnect.Terminal not turning on or screen not lighting up Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. Terminal not connecting to the internet.Terminal won’t connect to process a payment.Terminal not turning on or screen not lighting up.Some of the most common issues and how to sort them are listed below. Share the USB printer from a client computer and add it to the list of printers from the System Preferences on the Lightspeed server.Terminal playing up? No worries.Add the receipt printer as a networked printer.Physically connect the receipt printer to the server computer.Add the payment receipt printer to the computer you're running your Lightspeed server on in one of these ways:.Select a payment receipt printer for the Genius terminal. At the bottom left of the window select Terminals > Genius.In the Card Swipe field enter External Terminal.In OnSite StoreMaster on the File menu click Station Setup.Enter the Genius IP address you recorded.Ĭheck that the station is set to use your Genius for your card-based sales.Click + at the bottom left and from Type select Cayan Genius.Important: Do not click Configure Terminal on this screen, as it will cause a hardware reset. In OnSite StoreMaster on the Tools menu click Setup > Basics > Payment Terminals. ![]()
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